Lifetime Exchange & Buyback Policy

ANOR’s commitment to its Customers goes past just your first purchase, where we offer a Buy Back or Lifetime Exchange for our Diamond Jewellery products. The Buyback and Lifetime Exchange Policy is subject to a piece review by our team to ensure the product is free from any alterations or damages.

1. Buy Back and Lifetime Exchange are not applicable on loose diamonds, polkis, pearls, colored stones, baguettes, or tapered diamonds.
2. Buy Back or Lifetime Exchange are not valid for any Customized Jewellery or ring size changing as these are made specially for you.
3. Buy Back is valid for 30 days from the date of your purchase and for products under INR 300,000
4. Lifetime Exchange can be made anytime.
5. Returned goods must include the original invoice, certificate, and a valid government ID matching the invoice name.
6. Only products purchased directly from ANOR stores or the official ANOR website are eligible for Exchange or Buy Back.
7. Any advance payment made and not used towards the final purchase will be converted into store credit, valid for one year from the date of payment.
8. Product exchange must be of equal or higher invoice value; any difference amount will not be refunded or credited.
9. If the original purchase was made with a discount on the metal, diamonds, stones, or making charges, an equivalent amount will be deducted from the current market price at the time of Exchange or Buy Back before calculating the final value.
10. Any reimbursement of payment shall be subject to the quality check carried out of the Goods by Anor’s QC team. This process usually takes 7-15 business days after the piece has been received by Anor.
11. Ensure the product is securely packed while shipping to avoid any damage during transit. Anor is not liable for any loss or damage to jewelry or stones.
12. For any Exchange and upgraded products your new product shall be Shipped within 21 business days after receiving the original Product